Refund policy

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be unworn, unused, and in their original condition. Proof of purchase is also required.

To request a return, contact us at contact@wearriverrat.com within 14 days of receiving your order. Once your return is approved, we’ll provide instructions for sending your item(s) to:

River Rat
8725 Main St.
Edmonds, WA 98026
United States

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as River Rat is not responsible for returns lost or damaged in transit.

Items returned without prior authorization will not be accepted.

For any return questions, contact us at contact@wearriverrat.com.

Exchanges

We do not offer direct exchanges. To exchange an item, return your original purchase and place a new order for the desired item once your return has been approved.

Refunds

Once we receive and inspect your return, we’ll notify you of its approval status. Approved returns will be refunded to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@wearriverrat.com.